You either have to be an Amazon Seller Central Admin OR
If you're not an admin, then you need an Amazon Admin to give you "Performance -> Selling Partner Appstore" access. They can do that via User Settings.
Here's an email of what to send your Amazon SP admin
Hi NAME,
I would like to request access to "Selling Partner Appstore" in order to connect our Amazon to a FP&A tool that I am currently demo-ing. Here's what to do:
Why do some Amazon Seller Central Stores not connect to Drivepoint?
We tried to pull historical data but unfortunately our data pulls failed because we do not have permissions to the "restricted orders"
The restricted orders are not necessarily relevant but we currently do not have a way to exclude them in our datapulls
Hence, the whole things fails because we lack the permission to one of the table
There are some providers that offer to pull the data (through some weird loophole that Amazon seems to be unaware of or weirdly allow). If you are curious to learn more email [email protected].
If you want to dive deeper:
Amazon considered requests for PII data as restricted operations, and require special authorization in the form of a Restricted Data Token (RDT). An RDT allows an authorized applications permissions to to access restricted data such as shipping, tax invoicing, or tax remittance services.
What is Amazon PII? Amazon's definition of PII:
"any information that can be used on its own or with other information to identify contact, locate an individual (e.g., Customer), or identify an individual in context. This includes, but is not limited to, a Customer name, address, e-mail address, phone number, gift message content, purchases, and latitude/longitude of buyer addresses".
Amazon Does Not Supply PII For Fulfillment By Amazon (FBA) Traditionally, Amazon's data protection policies limit buyers' access to personally identifiable information (PII). Amazon introduced the policy of not sharing the FBA PII data in 2019. As a result, Amazon does not share this information via API or your Amazon Seller Central account.
Restrictions to PII data apply to the Selling Partner API as to the legacy MWS API application. In many ways, the process for accessing PII in the new SP-API is significantly more complex as the review and approval process is extensive.
