Connecting Amazon Seller Central

How to provide Drivepoint with Amazon access.

Connecting via the Drivepoint "Data Sources" Page

Preferred method of connecting your Amazon Seller Store to Drivepoint

Connecting via the Amazon Seller UI

Step 1: Invite a new user to your Seller Central account

1. Log into your Seller Central account

2. Click on the Settings icon (⚙️)icon in the top right of your toolbar and select Manage User Permissions
3. Add a new user with the email [e-mail] and click Invite

4. Wait until you receive an email from Seller Central that the invitation has been accepted

Step 2: Grant the new Drivepoint user the required permissions

1. Return to the User Permissions screen and locate the [e-mail] user record

2. Select Manage Permissions

3. Scroll down to the section header for Performance and click the Admin button to provide admin access to the resources in this section. This allows your Drivepoint team to configure direct API access to your Seller Central account.

4. Scroll down to the section header for Reports and click the Admin button to provide admin access to the resources in this section. This allows your Drivepoint team to access the required reports via both API and the Seller Central web interface.

FAQ

Why do some Amazon Seller Central Stores not connect to Drivepoint?

• We tried to pull historical data but unfortunately our data pulls failed because we do not have permissions to the "restricted orders"

• The restricted orders are not necessarily relevant but we currently do not have a way to exclude them in our datapulls

• Hence, the whole things fails because we lack the permission to one of the table

There are some providers that offer to pull the data (through some weird loophole that Amazon seems to be unaware of or weirdly allow). If you are curious to learn more email [e-mail].

If you want to dive deeper:

Amazon considered requests for PII data as restricted operations, and require special authorization in the form of a Restricted Data Token (RDT). An RDT allows an authorized applications permissions to to access restricted data such as shipping, tax invoicing, or tax remittance services.

What is Amazon PII? Amazon's definition of PII:

"any information that can be used on its own or with other information to identify contact, locate an individual (e.g., Customer), or identify an individual in context. This includes, but is not limited to, a Customer name, address, e-mail address, phone number, gift message content, purchases, and latitude/longitude of buyer addresses".

Amazon Does Not Supply PII For Fulfillment By Amazon (FBA) Traditionally, Amazon's data protection policies limit buyers' access to personally identifiable information (PII). Amazon introduced the policy of not sharing the FBA PII data in 2019. As a result, Amazon does not share this information via API or your Amazon Seller Central account.

Restrictions to PII data apply to the Selling Partner API as to the legacy MWS API application. In many ways, the process for accessing PII in the new SP-API is significantly more complex as the review and approval process is extensive.

Drivepoint does not support PII data requests.

Additional Resources:

https://developer-docs.amazon.com/sp-api/docs/tokens-api-use-case-guide#terminology

https://youtu.be/PbPIHdcHXmA?feature=shared&t=696

Resources:

https://developer-docs.amazon.com/sp-api/docs/tokens-api-use-case-guide#terminology